Resume

Town of Kenly– Office of the Town Manager – 2022

Managed day-to-day operations and administrative offices. Broad responsibility for developing and overseeing a $4 million annual operating budget, financial planning and management, personnel administration for 25 full- and part-time employees, project management, public works, community development, grant administration, and public relations. Coordinated activities across several departments, communicated with the public and business owners, and managed internal affairs. Oversaw and supervised.

​

Word of Mouth Realtime, LLC – Owner/Principal – 2020-Present

• Utilized computer and software systems, including Microsoft Office, to create contemporaneous verbatim records, offered database management services, and provided technical assistance

• Deliver on time, verbatim final, daily copy and rough drafts within full spectrum of assignments, including high-profile, complex litigation cases

• Interfaces virtually with clients up to 8 hours per day using Zoom, Microsoft Teams, Skype, Google Hangouts and other videoconferencing platforms

​​

Strategic Innovation Partners, LLC – Principal/Director of Operations – 2015-2020

• MPS Academy- Planned, analyzed, evaluated, and recommended actions for improving the effectiveness of administrative operations for educational equity program; assisted with implementation of Strategic Plan Acceleration 2020

• RJ Enterprises – Helped develop key processes and communications that facilitated program development, outreach, and execution; developed and cultivated relationships with various industry, business, community, and citizens' interest groups

• Global Asset Management Solutions (GAMS) – Conducted strategic operations review of communication issues and operating procedures. A future roadmap with recommendations for innovative growth opportunities increased operational efficiency by 37%, in the first year, through implementing a plan to cross-train employees. Staff engagement also increased; and strategic alliances between employees, senior management, and stakeholders promoted effective and sustainable change

​

Richland County Government – Department Director/Manager of Research and Policy – 2012-2015

• Within 10 months on the job, based on demonstrated operational expertise and strong leadership potential, promoted to build from the ground up, plan, direct, and oversee the operations and staff of the Office of Small Business Opportunity, comprised of 7 direct & 15 indirect employees

• Developed $750k departmental budgeting and procurement process; instituted performance management reporting system that measured the department's response to key indicators and the effectiveness of service delivery to citizens

• Provided management and oversight to support the efficacy and financial integrity of the department's programs, activities, and resources by developing, implementing, and monitoring policies and systems in assigned areas, including coordination of assigned activities with other departments and outside agencies

​

City of Portsmouth– Management and Budget Administrator – 2012

• Collaborated with assigned departments, including police and fire, as an objective policy advisor to assess program, fiscal, and performance measures; recommend program and/or process efficiencies; and allocated resources and staffing levels

• Assisted with the preparation of the annual budget requests, monitored fiscal operations, assisted in formulating, presenting, and managing $207M in operating and capital improvement program budgets regularly presented research, findings, and recommendations to City leadership to facilitate knowledgeable discussions and foster well-informed decision making

• Analyzed complex problems and situations, developed effective recommendations, and provided guidance and direction to departments for program development; worked with directors in meeting program standards monitored, evaluated, and improved service delivery; and ensured strategic goals were timely met

Hennepin County– Planning Analyst/Project Manager – 2009-2012​​

• Facilitated consistent improvements in the provision of services, assisted in the development, implementation, and measurement of progress of countywide objectives

• Provided managerial support to assistant director, managed long-term strategic projects, coordinated execution of critical initiatives and assignments, and led grant management activities for assigned units

• Managed multi-year projects, established strategic plans, goals and objectives for areas of oversight ensuring strategic plans supported the broad county mission, goals and objectives, resulted in improved operations

 

City of Norfolk– Executive Assistant to the City Manager/National Urban Fellow – 2008-2009​

• Served as central support staff fr multiple core operational departments and provided strategy and direction on behalf of the City Manager. Reviewed programs within departments that resulted in $25M in targeted cost reductions through cuts in expenditures, reduction in services and improved performance

​

Hennepin County– Transparency and AccountabilityAdministrator | Managing Reporter – 1993-2008​​

• Directed operations and managed, hired, and trained 35 judicial reporters for the Criminal Division; evaluated court operations; and monitored quality improvement initiatives throughout the Division​​